Datenschutz - ClavaStack

Privacy Policy

The person responsible for data processing is:

Finn Neunert

Zehntfeldstr. 274
81825 Munich

Email: info@clavastack.com

We appreciate your interest in our online shop. Protecting your privacy is very important to us. Below, we provide detailed information about how we handle your data.

1. Access data and hosting

You can visit our website without providing any personal information. Each time you access a website, the web server automatically saves a so-called server log file, which contains, for example, the name of the requested file, your IP address, the date and time of access, the amount of data transferred, and the requesting provider (access data), and documents the access. This access data is evaluated solely for the purpose of ensuring trouble-free operation of the site and improving our offering. This serves to safeguard our legitimate interests in the correct presentation of our offering, which prevail within the framework of a balancing of interests, in accordance with Art. 6 (1) (f) GDPR.

Hosting

The services for hosting and displaying the website are partially provided by our service providers as part of processing on our behalf. Unless otherwise stated in this privacy policy, all access data and all data collected in forms provided for this purpose on this website are processed on their servers. If you have any questions about our service providers and the basis of our cooperation with them, please contact them using the contact options described in this privacy policy.

2. Data processing for contract processing and contact

2.1 Data processing for contract execution

For the purpose of contract processing (including inquiries regarding and processing of any existing warranty and performance claims, as well as any statutory update obligations) in accordance with Art. 6 (1) (b) GDPR, we collect personal data when you voluntarily provide it to us as part of your order. Mandatory fields are marked as such, as in these cases we absolutely need the data to process the contract, and without it we cannot ship the order. The data collected is evident from the respective input forms.

Further information on the processing of your data, in particular on the transfer to our service providers for the purpose of order, payment, and shipping processing, can be found in the following sections of this privacy policy. After the contract has been fully processed, your data will be restricted for further processing and deleted after expiry of the retention periods under tax and commercial law in accordance with Art. 6 (1) (c) GDPR, unless you have expressly consented to further use of your data in accordance with Art. 6 (1) (a) GDPR or we reserve the right to use the data in any other way that is permitted by law and about which we will inform you in this policy.

2.2 Customer account

If you have given your consent to this in accordance with Art. 6 (1) (a) GDPR by deciding to open a customer account, we will use your data for the purpose of opening a customer account and to store your data for future orders on our website. You can delete your customer account at any time and this can be done either by sending a message to the contact option described in this privacy policy or via a function provided for this purpose in your customer account. After your customer account has been deleted, your data will be deleted unless you have expressly consented to further use of your data in accordance with Art. 6 (1) (a) GDPR or we reserve the right to use the data in any other way that is permitted by law and about which we will inform you in this policy.

2.3 Contact

As part of customer communication, we collect personal data in order to process your inquiries in accordance with Art. 6 (1) (b) GDPR if you voluntarily provide it to us when contacting us (e.g. via contact form, live chat tool or email). Mandatory fields are marked as such because in these cases we absolutely need the data to process your contact. The data collected can be seen from the respective input forms. Once your inquiry has been fully processed, your data will be deleted unless you have expressly consented to further use of your data in accordance with Art. 6 (1) (a) GDPR or we reserve the right to use the data in any other way that is permitted by law and about which we inform you in this declaration.

3. Data processing for the purpose of shipping

To fulfill the contract in accordance with Art. 6 (1) (b) GDPR, we will pass on your data to the shipping service provider commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact options described in this privacy policy.

The same applies to the transfer of data to our manufacturers or wholesalers in cases where they handle shipping for us (drop shipment). These are considered shipping service providers within the meaning of this privacy policy.

Our service providers are located and/or use servers in the following countries for which the European Commission has determined an adequate level of data protection: Switzerland

Data transfer to shipping service providers for the purpose of shipping notification

If you have given us your express consent to do so during or after your order, we will pass on your email address to the selected shipping service provider in accordance with Art. 6 (1) (a) GDPR so that they can contact you before delivery for the purpose of notifying you of or coordinating the delivery.
Consent can be revoked at any time by sending a message to the contact option described in this privacy policy or directly to the shipping service provider at the contact address listed below. After revocation, we will delete the data you provided for this purpose unless you have expressly consented to further use of your data or we reserve the right to use the data in any other way that is permitted by law and about which we will inform you in this policy. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.

Hermes Germany GmbH
Essener Straße 89
D-22419 Hamburg
Germany

DHL Parcel GmbH
Sträßchensweg 10
53113 Bonn
Germany

4. Data processing for payment processing

When processing payments in our online shop, we work with these partners: technical service providers, credit institutions, payment service providers.

4.1 Data processing for transaction processing

Depending on the selected payment method, we will pass on the data necessary for processing the payment transaction to our technical service providers, who work for us as part of a contract processing agreement, or to the commissioned credit institutions or to the selected payment service provider, insofar as this is necessary to process the payment. This serves the purpose of fulfilling the contract in accordance with Art. 6 (1) (b) GDPR. In some cases, the payment service providers collect the data required for processing the payment themselves, e.g., on their own website or via a technical integration in the ordering process. The privacy policy of the respective payment service provider applies in this respect.
If you have any questions about our payment processing partners and the basis of our cooperation with them, please use the contact options described in this privacy policy.

4.2 Data processing for the purpose of fraud prevention and optimizing our payment processes

If necessary, we will provide our service providers with additional data, which they will use together with the data necessary for processing the payment as our processors for the purpose of fraud prevention and optimizing our payment processes (e.g., invoicing, processing disputed payments, accounting support). Pursuant to Art. 6 (1) (f) GDPR, this serves to safeguard our legitimate interests in protecting ourselves against fraud and in efficient payment management, which prevail within the framework of a balancing of interests.

5. Cookies and other technologies

5.1 General information

To make visiting our website more attractive and enable the use of certain functions, we use technologies on various pages, including so-called cookies. Cookies are small text files that are automatically stored on your device. Some of the cookies we use are deleted after the end of the browser session, i.e., after you close your browser (so-called session cookies). Other cookies remain on your device and allow us to recognize your browser the next time you visit (persistent cookies).

Protection of privacy on end devices
When you use our online services, we use technologies that are strictly necessary to provide the telemedia service you have expressly requested. Storing information on your device or accessing information already stored on your device does not require your consent.

For functions that are not absolutely necessary, the storage of information on your device or access to information already stored on your device requires your consent. Please note that if you do not grant your consent, parts of the website may not be fully usable. Your consent, if granted, will remain in effect until you adjust or reset the relevant settings on your device.

Any downstream data processing through cookies and other technologies

We use technologies that are absolutely necessary for the use of certain functions of our website (e.g., the shopping cart function). These technologies collect and process IP addresses, the time of visits, device and browser information, as well as information about your use of our website (e.g., information about the contents of your shopping cart). Within the framework of a balancing of interests, this serves the overriding legitimate interest in an optimized presentation of our offering in accordance with Art. 6 (1) (f) GDPR.

We also use technologies to fulfill the legal obligations to which we are subject (e.g., to be able to prove consent to the processing of your personal data), as well as for web analytics and online marketing. Further information on this, including the respective legal basis for data processing, can be found in the following sections of this privacy policy.

Cookie settings

You can find the cookie settings for your browser at the following links: Microsoft Edge™ / Safari™ / Chrome™ / Firefox™ / Opera™

If you have consented to the use of these technologies in accordance with Art. 6 (1) (a) GDPR, you can revoke your consent at any time by sending a message to the contact option described in the privacy policy. Alternatively, you can also access the following link: https://app.cookieyes.com/. If you do not accept cookies, the functionality of our website may be limited.

5.2 Consent Manager Platform (CMP)

We use a consent management service (“Consent Manager Platform (CMP)”) on our website to inform you about the cookies and other technologies we use on our website, as well as to obtain, manage and document your consent to the processing of your personal data by these technologies, if required. This is necessary according to Art. 6 (1) (c) GDPR to fulfil our legal obligation pursuant to Art. 7 (1) GDPR to be able to prove your consent to the processing of your personal data, to which we are subject. The Consent Manager Platform (CMP) used is an offer from CookieYes Limited, 3 Warren Yard Warren Park, Wolverton Mill, MK12 5NW, Milton Keynes, United Kingdom, which processes your data on our behalf.

After you submit your cookie consent on our website, the web server stores the following data: IP address, device information, browser information, language setting, website accessed or its URL, date and time of your consent declaration and information on your consent behavior.

In addition, the following technologies are used, which contain/contain information about your consent behavior: Cookies

Your data will be deleted after 3 years unless you have expressly consented to further use of your data in accordance with Art. 6 (1) (a) GDPR or we reserve the right to use your data in any other way that is permitted by law and about which we will inform you in this declaration.

Our service providers are located and/or use servers in the following countries for which the European Commission has determined an adequate level of data protection: United Kingdom

5.3 Information on third country transfers (data transfer to third countries)

We use technologies from service providers on our website whose headquarters and/or server locations may be located in third countries outside the EU or EEA. If there is no adequacy decision from the EU Commission for this country, an adequate level of data protection must be ensured through other appropriate safeguards.

Appropriate safeguards in the form of contractually agreed standard contractual clauses of the EU Commission or binding corporate rules are generally possible, but require prior review by the contracting parties to determine whether an adequate level of protection can be ensured. According to the case law of the European Court of Justice, additional protective measures may be necessary for this purpose.

We have generally agreed to the standard data protection clauses issued by the EU Commission with the technology providers we use that process personal data in a third country. Where possible, we also agree on additional safeguards to ensure adequate data protection in the third countries without an adequacy decision.

Notwithstanding this, it may happen that, despite all contractual and technical measures, the level of data protection in the third country does not correspond to that of the EU. In these cases, we will ask you, if necessary, for your consent to the transfer of your personal data to a third country in accordance with Art. 49 (1) (a) GDPR as part of the cookie consent.
In particular, there is a risk that local authorities in the third country may not be granted sufficiently restricted access rights to your personal data from a European data protection perspective, that we as the data exporter or you as the data subject may not be aware of this and/or that you may not have sufficient legal remedies available to prevent this and/or to take action against such access.

In particular, the following countries are currently among the third countries without an adequacy decision from the EU Commission (example list):

China
Russia
Taiwan

You can find out to which third countries we transfer data in the data protection information for the tool and/or service we use for consent management/Consent Manager Platform (CMP).

6. Use of cookies and other technologies

We use the following cookies and other third-party technologies on our website. Unless otherwise stated for the individual technologies, this is done on the basis of your consent in accordance with Art. 6 (1) (a) GDPR. Once the purpose no longer applies and we no longer use the respective technology, the data collected in this context will be deleted. You can revoke your consent at any time with effect for the future. Further information on your options for revoking your consent can be found in the section “Cookies and other technologies”. Further information, including the basis of our cooperation with the individual providers, can be found for the individual technologies. If you have any questions about the providers and the basis of our cooperation with them, please use the contact options described in this privacy policy.

Use of Google services

We use the technologies of Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland (“Google”) described below. The information automatically collected by Google technologies about your use of our website is usually transferred to a server of Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA and stored there. Unless otherwise stated for the individual technologies, data processing is based on an agreement concluded for the respective technology between joint controllers in accordance with Art. 26 GDPR. Further information about data processing by Google can be found in the Google's privacy policy.

Our service providers are located and/or use servers in countries outside the EU and the EEA for which the European Commission has determined by decision that an adequate level of data protection is provided.

Our service providers are located and/or use servers in countries outside the EU and EEA. There is no adequacy decision from the European Commission for these countries. Our cooperation with them is based on standard data protection clauses of the European Commission.

Google Analytics

For the purpose of website analysis, Google Analytics automatically collects and stores data (IP address, time of visit, device and browser information, and information about your use of our website). This data is used to create user profiles using pseudonyms. Cookies may be used for this purpose. If you visit our website from the EU, your IP address will be stored on a server located in the EU to derive location data and then immediately deleted before the traffic is forwarded to other Google servers for processing. Data processing is carried out on the basis of a contract processing agreement with Google.

For the purpose of optimised marketing of our website we use the so-called User ID functionThis feature allows us to assign a unique, permanent ID to your interaction data from one or more sessions on our online presence, allowing us to analyze your user behavior across devices and sessions.

For web analysis and advertising purposes, the extension function of Google Analytics uses the so-called DoubleClick cookie enables your browser to be recognized when you visit other websites. Google will use this information to compile reports on website activity and to provide other services related to website activity.

7. Social Media

Our online presence on X (formerly: Twitter), Instagram (by Meta), Youtube

If you have given your consent to this in accordance with Art. 6 (1) (a) GDPR to the respective social media operator, when you visit our online presence on the social media mentioned above, your data will be automatically collected and stored for market research and advertising purposes, from which user profiles will be created using pseudonyms. These can be used, for example, to place advertisements within and outside the platforms that presumably correspond to your interests. Cookies are generally used for this purpose. Detailed information on the processing and use of data by the respective social media operator, as well as a contact option and your related rights and setting options to protect your privacy, can be found in the data protection information of the providers linked below. If you still need help in this regard, you can contact us.

X is an offering from Twitter International Unlimited Company, One Cumberland Place, Fenian Street, Dublin 2, D02 AX07, Ireland ("X"). The information automatically collected by X about your use of our online presence on X is generally transferred to a server of X Corp., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA and stored there.

Instagram (by Meta) is an offer from Meta Platforms Ireland Ltd., Block J, Serpentine Avenue, Dublin 4, Ireland ("Meta Platforms Ireland"). The information automatically collected by Meta Platforms Ireland about your use of our online presence on Instagram is usually transferred to a server of Meta Platforms, Inc., 1601 Willow Road, Menlo Park, CA 94025, USA, and stored there. Data processing when visiting an Instagram (by Meta) fan page is based on an agreement between joint controllers in accordance with Art. 26 GDPR. Further information (information on Insights data) can be found here.

Our service providers are located and/or use servers in the following countries for which the European Commission has determined an adequate level of data protection: USA, Canada, Japan, South Korea, New Zealand, United Kingdom, Argentina.

The adequacy decision for the USA serves as the basis for transfers to third countries, provided the respective service provider is certified. Certification is available.

Our service providers are located and/or use servers in these countries: Australia, Hong Kong, India, Indonesia, Malaysia, Singapore, Thailand, Taiwan, Brazil, Mexico.
There is no adequacy decision from the European Commission for these countries. Our cooperation with you is based on these guarantees: the European Commission's standard data protection clauses.

YouTube is a service provided by Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). The information automatically collected by Google about your use of our online presence on YouTube is generally transferred to a server of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA and stored there.

8. Contact options and your rights

8.1 Your rights

As a data subject, you have the following rights:

pursuant to Art. 15 GDPR, the right to request information about your personal data processed by us to the extent specified therein;
pursuant to Art. 16 GDPR, you have the right to immediately request the rectification of inaccurate or incomplete personal data stored by us;
According to Art. 17 GDPR, you have the right to request the deletion of your personal data stored by us, unless further processing
- to exercise the right to freedom of expression and information;
- to fulfill a legal obligation;
- for reasons of public interest or
- is necessary to assert, exercise or defend legal claims;
According to Art. 18 GDPR, you have the right to request the restriction of the processing of your personal data, insofar as
- you dispute the accuracy of the data;
- the processing is unlawful but you oppose its erasure;
- we no longer need the data, but you need it to assert, exercise or defend legal claims or
- You have objected to the processing pursuant to Art. 21 GDPR;
pursuant to Art. 20 GDPR, the right to receive your personal data that you have provided to us in a structured, common and machine-readable format or to request that it be transmitted to another controller;
Pursuant to Art. 77 GDPR, you have the right to lodge a complaint with a supervisory authority. As a rule, you can contact the supervisory authority of your usual place of residence or work or of our company headquarters.

Right of objection

If we process personal data as described above to protect our legitimate interests, which override ours in the context of a balancing of interests, you can object to this processing with effect for the future. If the processing is carried out for direct marketing purposes, you can exercise this right at any time as described above. If the processing is carried out for other purposes, you only have the right to object if there are reasons arising from your particular situation.

After exercising your right of objection, we will no longer process your personal data for these purposes unless we can demonstrate compelling legitimate grounds for the processing which outweigh your interests, rights and freedoms, or if the processing serves to assert, exercise or defend legal claims.

This does not apply if the processing is carried out for direct marketing purposes. In this case, we will no longer process your personal data for this purpose.

8.2 Contact options

If you have any questions about the collection, processing or use of your personal data, information, correction, restriction or deletion of data, as well as revocation of consent given or objection to a specific use of data, please contact us directly using the contact details in our legal notice.